The success of First State Trust Company (“FSTC”) begins with a relationship of trust between our company and you, our valued client. The FSTC team of professionals takes confidentiality and privacy very seriously. We maintain physical, electronic and procedural safeguards that are reasonably designed to guard your nonpublic personal information. We want to share with you our commitment to maintaining client information in a secure environment.
FSTC limits the collection of client information to the minimum we require in order to allow us to delivery superior service to our clients.
FSTC permits only authorized employees who have been trained in the proper handling of client information to have access to that information.
FSTC will not reveal confidential client information to any external company unless we have been authorized by the client to do so or are required by law or our regulators to do so.
When engaging other companies to provide support services, FSTC requires that their privacy standards meet or exceed those of FSTC.
FSTC will not sell client information to third parties.
We also remind our clients that confidential information such as Social Security Numbers or account numbers should not be sent to FSTC via e-mail since it is not a secure means of communication unless encryption or another method is used. FSTC also will not include confidential information in an e-mail to clients or other parties unless the proper steps are taken to secure the information.
FSTC is strongly committed to our relationship with you and want to be sure you understand the steps we have taken to protect your personal information. If you have any questions or comments, please call us at 800.554.1364.